HANDMADE DISCLAIMER

 

The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.

 

Care for your new pin(s) by following our Pin Care instructions.

 

Colour chart

Please use our colour chart found on each product page to prevent errors in ordering.

 

Custom orders

We always love helping you create your new pins from scratch. 

The minimum order is 50 pins per design.

Custom orders may take up to 2 months as they have a lengthier processing time. 

Please contact us for a quote and details.

 

 

SHIPPING

 

Our company ships through the following carriers

  • EMS Pos Laju

International shipping

We happily support and love our international customers.

We ship all International products through EMS Pos Laju.

 

Lunanid Co. is not responsible for duty or brokerage fees for international shipping. 

These charges come from your country during importation of your package.

 

Cost calculations

We do our best to apply fair shipping costs to each order. 

 

Shipping costs are calculated automatically during checkout.

In addition, we offer free shipping NATIONALLY (Brunei Darussalam) on all orders.

 

RETURNS

 

Our refund policy lasts for 3 days. If 3 days have gone by since your purchase, unfortunately we can’t offer you a refund.

Our exchange policy lasts for 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you an exchange.

 

Personalized and/or customized goods are exempt from being returned unless the product arrives defective. 

 

Additional non-returnable items:

  • Gift cards
  • Pins from Claw It! and GaChance machines

To complete your return, we require a receipt or proof of purchase.

 

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 14 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hi@lunanid.com

 

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hi@lunanid.com and send your item to: 
PO Box 25
Anggerek Desa Post Office
Bandar Seri Begawan
Brunei Darussalam

 

 

Shipping

To return your product, you should mail your product to:
PO Box 25
Anggerek Desa Post Office
Bandar Seri Begawan
Brunei Darussalam

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over $75, you should consider using a tracking shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.